Privacy Policy
Customer Privacy Notice
Thank you for choosing to be part of our community at GYBO – Get Your Brand On. We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored properly, lawfully, and transparently.
This Privacy Notice explains how GYBO collects, uses, and discloses your personal information in accordance with the Protection of Personal Information Act (“POPIA”).
The Information We Collect
We collect and process personal information obtained directly from you when you register or engage with us via our website, online portals, or services. Where possible, we will inform you which information is required and which is optional.
We may also collect website usage information through the use of cookies, allowing us to gather standard internet visitor usage data. Information Collected May Include:
Publicly Available Personal Information
First name, maiden name, last name, nickname, phone numbers, business email address, business phone number, current and former addresses, and similar data.
Personal Information Provided by You
Purchase history and related transactional information.
Credentials
Passwords, password hints, and similar security information used for authentication and account access.
Payment Data
Information required to process payments, such as payment instrument numbers (e.g. credit card numbers) and associated security codes. All payment data is securely stored and processed by our payment service providers. You may refer to their respective privacy policies for further information.
All personal information you provide must be accurate, complete, and kept up to date. Please notify us of any changes.
Information Automatically Collected
When you visit or use our services, we may automatically collect certain technical information that does not directly identify you, including: – IP address – Browser and device characteristics – Operating system – Language preferences – Referring URLs – Device name – Country and general location – Usage patterns and interaction data
This information is primarily used to maintain security, ensure functionality, and support analytics and reporting. Online Identifiers
We may collect identifiers such as IP addresses, cookie identifiers, analytics data, marketing identifiers, and general geolocation data.
How We Use Your Information
We use your personal information only for purposes agreed with you, including:
- Facilitating account creation and login
- Sending marketing and promotional communications (subject to your preferences)
- Sending administrative and service-related communications
- Fulfilling and managing orders, payments, returns, and exchanges
- Requesting feedback and improving services
- Protecting our services from fraud or misuse
- Enforcing our terms, conditions, and policies
- Complying with legal obligations
- Managing user accounts
- Responding to inquiries and providing support
- Business analytics, reporting, and service improvement
Where possible, data may be anonymised or aggregated. We will not use identifiable personal information without consent.
Disclosure of Information
We may share your personal information with trusted third-party service providers who assist us in delivering our products and services. All such parties are required to comply with POPIA and applicable privacy standards.
Legal Basis for Processing
We may process personal information based on: – Your consent – Legitimate business interests – Performance of a contract – Legal obligations – Protection of vital interests Specific Disclosure Scenarios
- Vendors, consultants, and service providers
- Business transfers (mergers, acquisitions, or asset sales)
- Third-party advertising and analytics providers
- Legal and regulatory authorities where required
We do not sell, rent, or trade your personal information for third-party promotional purposes.
Information Security
GYBO takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. Security controls are reviewed regularly; however, no internet-based system can be guaranteed as completely secure.
Cookies
Our website may use cookies and similar technologies to enhance user experience and analyse site performance. You may manage cookie preferences through your browser settings.
Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer required, information is securely deleted or anonymised.
Information Relating to Minors
Our services are not directed at minors, and we do not knowingly collect personal information from minors.
Your Rights
You have the right to: – Request access to your personal information – Request correction or deletion of personal information – Withdraw consent for processing – Lodge a complaint with the Information Regulator
Residents of the European Economic Area may also lodge complaints with their local data protection authority.
Account Information
You may review, update, or terminate your account by contacting us via the details on our website. Upon termination, information will be removed from active systems where legally permissible.
Opting Out
You may unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly. Service-related communications will continue where necessary.
Definition of Personal Information
“Personal information” refers to information relating to an identifiable, living natural person or identifiable juristic person, as defined under POPIA.
How to Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or require further information, please contact GYBO – Get Your Brand On using the contact details available on our website.
POPIA Compliance
Compliance with POPIA is mandatory. As regulations evolve, GYBO will update this policy accordingly. Information provided is for general compliance purposes and does not constitute legal advice.
